Customer Service

• Our staff have been trained to help you and assist with the correct choice of vehicle for your hire period.
• The advice given is based on our previous experience with customer needs. If your are in doubt about the size of vehicle you require then please visit our depot and view the vehicles.
• Our hire prices quoted Do not include fuel vehicles should be returned with the same amount of fuel as at the commencement of the hire. In most cases this is a full tank .             A returnable deposit is payable at the start of the hire. Please note due to the contiual increasing fuel prices we reserve the right to increase the deposit without prior notice.
• 4 Hour Hires are charged on a mileage basis we recommend that if you intend to do more than 50 miles then you should hire for one day.

Common complaints

Fuel Charges : We endeavour to purchase the most fuel efficient vehicles available aproxiamate guide the following information indicates expected fuel consumption of vehicles. This is only a guide and may vary by around 10 -15 % depending on the weight of the load and type of driving conditions.

Renault Kangoo 1.5Dci                   35/40mpg

Transit Connect 1.8Dci                   35/39mpg

Transit 280 SWB                            28/36mpg

Transit 300 LWB                            25/28mpg

Transit 350 Luton LWB                   20/21mpg

Transit 350 Luton XLWB                 18/21mpg

Iveco 35/12 Luton XLWB                18/22mpg

Late Charges

• Vehicles are hired and covered by our Insurance Company on a strict 24 hr basis which is live from our depot, customers returning excessively late after this period are liable to a late charge, as we are charged by our insurance Co we have no alternative other than to pass these charges on to our customers. 
• We would advise you therefore to ensure your vehicle is returned within the hire period to avoid this.
• If you anticipate a late return please contact our staff in advance and for a small extra charge we will make arangements for you to drop your off vehicle after hours.

Customer Satisfaction

This year has seen an excellent growth in our business with around 65% of our business coming from repeat customers which proves our confidence in customer service. This year and next will see a growth in areas such as Minibus Hire & People Carriers along with a large increase in our car fleet escpecially in the Economy Sector.  Our new fleet of trucks which includes Tippers Dropsides and Crewcabs have been doing well since introduction. We also have a large fleet of Luton Bodied Vans with a choice of vehicles from small 3.6m Lutons to XLWB 4.25m Lutons each category has vehicles have a choice of Tail Lift or Non Tail Lift vehicles.

If you have hired from us before and you feel there is any way in which we can improve our service then feel free to contact us using our contact form on this web site your comments are welcome and valued and we listen carefully to your requirements.

                                          NVS Hire Drive Ltd

                                                      www.nvshiredrive.co.uk